Moen, R. D., Nolan, T. W., Provost, L. P., McGraw-Hill, Inc., New York, 1991 Moen, R. D., Nolan, T. W., Provost, L. P. 1999.Second Edition, McGraw-Hill, Inc., New York, 1999. Gerald Langley, Kevin Nolan, Thomas Nolan, Clifford Norman, Lloyd Provost. San Francisco, Jossey-Bass Publishers, 1996 Gerald Langley, Kevin Nolan, Thomas Nolan, Clifford Norman, Lloyd Provost. San Francisco, Jossey-Bass Publishers, 2009 |
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“There must be consistency in direction.”
~ W. Edwards Deming
~ W. Edwards Deming
