Gunnel Svedeskog-Karlsson is a Warehouse manager in the
Purchasing Department of the County Council of Jönköping
since 2000.

Her leadership is based on the Microsystems theories. She
works primarily with logistics. She is actively working with
improvements to identify and minimize waste.

Gunnel and her co-workers are using resultboards to present
Balance Score Cards of the department, projects and their
status, measurements, and action plans of improvement.

She has developed Role Statements for everyone in her
microsystem that elucidate the co-workers place and
responsibilities in the system.

Today Gunnel and her co-workers are working together to
develop, improve, and adjust their services based on customer
demand.
Gunnel Svedeskog-Karlsson
Warehouse Manager/ Project Leader
Jönköping County Council, Jönköping