| C. Jane Norman is the President of Profound Knowledge Products, Inc. (PKP) since 2001. PKP collaborates with Associates in Process Improvement (API) to develop eLearning courses from private and public published written materials of API. The Learning Management Site can be found at www.pkplearn.com. Using API methods & materials, she provides consulting, education and training world-wide to help organizations improve the value of their products and services. With 30 years of experience in Quality Improvement (manufacturing, food, distribution and healthcare), Jane has been an apprentice and practitioner of API methods since 1989. She began her career at Caterpillar Tractor Inc., a $36 B construction company, with a Natural Science degree from St. Ambrose University in Davenport, Iowa. Starting as a Machinist Apprentice, she held several jobs in Quality Control and later became the Quality Coordinator and Training Manager for two plants. The Davenport Plant won the Worldwide Corporate Quality Award in 1985, 1986 & 1987. In 1987, Jane joined Philip Crosby Associates consulting company and later became the Director of Statistical Methods. In 1990, Jane received her MBA from Rollins College, in Orlando and joined ConAgra, Inc. a $38 B food conglomerate in Arkansas as Director of Statistical Process Control. Jane left ConAgra in 1995 as the Vice President of Quality Management and moved to Texas to join the Conrad Company, a $27 M distributor of DuPont Solid Surfaces as the Vice President of Operations. Born in Salem, Oregon, Jane grew up in the Midwest as the daughter of teachers/administrators, going to schools in Missouri, Kentucky, Iowa and Florida. She has been a chapter officer for the American Society for Quality, and was certified as a Quality Engineer (CQE). She was also an advisor in Junior Achievement. Married to her husband, Cliff, they have five daughters (ages 18-28) and three grandchildren. They currently reside near Austin, Texas. She is a member of New England Women, Daughters of the American Revolution, and Daughters of the Confederacy. Her hobbies are the study of history, performing music, and her grandchildren. |
