"Because most important products, services, or outcomes result from a complex system of interaction among people,
procedures, and equipment, it is vital to understand the properties of such systems. Appreciation of a system helps us
to understand the interdependencies and interrelationships among all components of a system and thus increases the
accuracy of our predictions about the impact of changes throughout the system."
~ Langley, G., Nolan, K., Nolan, T., Norman C., Provost, L. 1996. The Improvement Guide: A Practical Approach to
Enhancing Organizational Performance. San Francisco: Jossey-Bass Publishers.
procedures, and equipment, it is vital to understand the properties of such systems. Appreciation of a system helps us
to understand the interdependencies and interrelationships among all components of a system and thus increases the
accuracy of our predictions about the impact of changes throughout the system."
~ Langley, G., Nolan, K., Nolan, T., Norman C., Provost, L. 1996. The Improvement Guide: A Practical Approach to
Enhancing Organizational Performance. San Francisco: Jossey-Bass Publishers.
Appreciation of a System
