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The Science of Improvement



PKP's eLearning courses provide the necessary foundation and theory regarding improvement. It ensures that we are all on the same page when it comes time to meet. We learn some theories and some jargon that allows us to communicate effectively with each other.


We are in the process of redesigning our legacy eLearning courses, but still offer them while the new courses are under development. The Science of Improvement courses reside on our LMS. They are SCORM-based, so they can track progress allowing the user to pick up where she left off.


Here is what you will learn in the eLearning courses:


Course 001 - The System of Profound Knowledge (30 minutes)

Profound Knowledge: a concept developed by W. E. Deming by which to understand and optimize organizations. The system of profound knowledge has four parts: Appreciation of a System, Understanding Variation, Theory of Knowledge, and Psychology.


Course 002 - Building a Charter (30 minutes)

Before any activities are started, participants and other stakeholders need to agree on the fundamental question what is to be accomplished. The use of a well written charter can be an effective tool for answering the three questions in the Model for Improvement.


Course 003 - Model for Improvement (30 minutes)

Most purposeful improvements require answers to three fundamental questions presented in the Model for Improvement. The Model for Improvement is based on a trial-and-learning approach to improvement. The PDSA Cycle is the vehicle for learning and for transforming that learning into action.


Course 004 - Using Change Concepts (30 minutes)

Change concept is a general notion or approach to change that has been found to be useful in developing specific ideas for changes that lead to improvement. Creatively combining these change concepts with knowledge about specific subjects can result in developing changes that lead to improvement.


Course 005 - Using Basic Tools for Improvement (1 hours)


To become skilled in using the Model for Improvement, you must design data collection plans and analyze these data to develop, test and implement changes. After completing the Basic Tools for Improvement section, you will be able to use basic data analysis tools to help predict and interpret the results of changes developed, tested or implemented.

Leading a Learning Organization

These elearning courses use "whiteboard animation" which enhances the learning experience.


  1. Profound Knowledge Overview

  2. Appreciation of a System

  3. Using System Thinking

  4. Introduction to the Science of Improvement


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