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The aim of this glossary is to help our readers arrive at a shared meaning. Mortimer Adler has noted, “If the author uses a word in one meaning, and the reader reads it in another, words have passed between them, but they have not come to terms. Where there is unresolved ambiguity in communication, there is no communication, or at best communication must be incomplete.”



Transforming Health Care Leadership: A Systems Guide to Improve Patient Care, Decrease Costs, and Improve Population Health, Michael Maccoby , Clifford L. Norman , Jane Norman , Richard Margolies, Jossey-Bass; 1st edition (August 12, 2013)

The Improvement Guide: A Practical Approach to Enhancing Organizational Performance, Gerald J. Langley , Ronald Moen, Kevin M. Nolan, Thomas W. Nolan, Clifford L. Norman, Lloyd P. Provost, Jossey-Bass; 2nd edition (April 20, 2009)

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